9. Complaints (liability for defects, warranty, claims)
        9.1. Seller is liable for defects in the goods and the Buyer is obliged to promptly file a claim with the Seller in accordance with the applicable claims procedure.
        9.2. Claims arising from defects in the goods must be made within the warranty period, otherwise they will lapse. Buyer is obliged to claim defects in the goods from the Seller without undue delay after their discovery, otherwise the Buyer's right towards the Seller to free removal of the defect shall expire.
        9.3. The warranty period is 24 months (unless a different warranty period is specified for specific cases) and shall commence from the date of receipt of the goods by the Buyer.
        9.4. This warranty policy is valid for all commercial cases, unless other warranty conditions are contractually agreed.
        9.5. Buyer has the right to claim a warranty from the Seller only for goods that have defects caused by the manufacturer, the Seller's supplier or the Seller, that are covered by the warranty and were purchased from the Seller through the e-shop.
        9.6. The Buyer is obliged to inspect the goods upon receipt of the goods. If it fails to do so, it can only claim for defects not detected during this inspection if it proves that the goods already had such defects at the time of receipt of the goods.
        9.7. During the warranty period, the Buyer shall have the right to have the defect removed free of charge upon presentation of the goods, including accessories, to the Seller or the Seller's authorized representative together with the delivery note or warranty card (if issued separately) and proof of payment of the purchase price by delivering the goods to the Seller at the Seller's registered office or at another place designated by the Seller, at the Buyer's own expense. In the written claim, it shall indicate the exact type and extent of the defect(s). Seller is obliged to ensure presence of a person authorised to handle claims on its behalf in the place designated for the receipt of claims.
        9.8. If the goods purchased are dedicated electrical equipment or electronic components (control units, etc.), the warranty shall apply only if the dedicated electrical equipment or component or components have been installed in the relevant electrical equipment by an Authorised Person; the above also applies to products which by their nature require such installation. Buyer is obliged to submit to the Seller together with the written claim the original certificate of an authorized person on the installation of the relevant reserved electrical equipment or electronic component or other product that requires it by its nature; without the submission of such certificate, the claim will be deemed unacceptable. Mechanical goods are covered by the normal warranty.
        9.9. Starting day of the claim procedure is the day on which the claim is made by the Buyer. Seller or a designated person shall issue the Buyer with a confirmation of the claim in a suitable form chosen by the Seller, e.g., in the form of an e-mail or in writing, in which the defects of the goods are precisely identified.
        9.10. After inspection of the claimed goods, the Seller or a person designated by the Seller shall determine the manner of handling the claim. After determining how to handle the claim, the Seller or a designated person shall handle the claim immediately; in justified cases, the claim may also be handled later. Seller shall inform the Buyer of the end of the claim procedure and the result of the claim in the form agreed between both Parties (by e-mail, registered mail or other appropriate means) and the Buyer shall receive the claim report together with the goods.
        9.11. Buyer has no right to claim warranty for defects of which the Seller was notified at the time of concluding the Purchase Contract or of which, taking into account the circumstances under which the Purchase Contract was concluded, it should have known (e.g., in the case of items sold for a reduced price, the Seller is not liable for the defect for which the reduced price was agreed).
        9.12. Buyer's right to claim the warranty from the Seller shall lapse upon:
            9.12.1. failure to provide proof of payment of the purchase price, delivery note or warranty card, accessories or documentation of the goods,
            9.12.2. failure to notify obvious defects in time, i.e., failure to notify them upon receipt of the goods,
            9.12.3. expiry of the warranty period of the goods,
            9.12.4. mechanical damage to the goods caused by the Buyer,
            9.12.5. transport, storage or use of goods in climatic conditions that do not correspond to the natural environment in terms of humidity, thermal, chemical and mechanical influences,
            9.12.6. improper handling, operation, assembly or neglect of the goods,
            9.12.7. damage to the goods by unavoidable and/or unforeseeable events, accidental damage and accidental deterioration, unprofessional intervention, damage during transport, damage by water, fire, static or atmospheric electricity or other acts of God, excessive loading or use in violation of the conditions specified in the manufacturer's warranty, documentation, general principles, technical standards or safety regulations in force in the Slovak Republic,
            9.12.8. any tampering with the goods, any part or component thereof or the assembly of the goods by an unauthorised person,
            9.12.9. as a result of replacement of a part, component or part of the goods with a part or component not supplied by the manufacturer,
            9.12.10. damage or alteration of the elements used to identify the product or of the information on the warranty card,
            9.12.11. breaking security features used to detect unprofessional or unauthorised handling or dismantling of parts (seals, etc.),
            9.12.12. for other reasons specified in these GTC, or for reasons agreed in the relevant special Purchase Contract or framework contract, as well as for ad hoc reasons agreed in writing between the Seller and the Buyer.
        9.13. Seller is obliged to handle the claim and terminate the claim procedure in one of the following ways:
            9.13.1. if the defect is repairable - by handing over the repaired goods,
            9.13.2. by replacing the goods or, if the defect relates to only part of the goods, replacing such part of the goods,
            9.13.3. by refunding the purchase price of the goods,
            9.13.4. by providing a reasonable discount on the price of the goods,
            9.13.5. by justified rejection of the claim.
        9.14. Seller shall issue the Buyer with a written proof of the manner of handling the claim after handling the claim in one of the ways specified in Clause 9.13 of these GTC.
        9.15. The warranty period shall be extended by the period during which the Buyer could not use the goods due to the warranty repair of the goods.
        9.16. In the event of repairs being made to the goods, the Buyer will be provided with a document showing the repaired goods and the repairs made, and any further claims will be made on the basis of the original warranty card and such claim document. In the case of replacement of the goods with new goods, the warranty period will start again from the receipt of the new goods, however only for the new goods.
        9.17. All warranty repairs that are legitimately claimed will be carried out free of charge.
        9.18. Handling of claims applies only to the defects that the Buyer stated in the written complaint at the beginning of the claim procedure.